The MPI Promise
You can choose MPI with complete confidence, knowing that we stand behind our products and offer the industry’s best policies and guarantees to ensure doing business with MPI is easy and risk-free. The MPI Promise is like a benefits package that starts the moment you first speak with us and extends long after your equipment installation. When you do business with MPI we promise:
Complete Satisfaction
Our equipment will achieve the results for which they were designed and manufactured. If you encounter any issue, we will make it right. Family owned and operated since 1981, we stand behind our products and treat our customers like part of the family.
The Best Quality
Our products are built with the best available designs, materials, and workmanship to deliver the best metal control results for your application. From concept to final product, we design our equipment to the highest standards, with the lowest total cost of ownership.
The Chief
Our head honcho REALLY cares about your experience with MPI. If you have any feedback you’d like to share, here is your open invitation to contact Kyle Rhodes, our President, at: rhodes@mpimagnet.com.
24/7 Service
Downtime doesn't only happen between 9 and 5 - 2nd or 3rd shift need support? Our 24/7 service line connects you directly with an on-call MPI Expert. Call the main line at 1.248.887.5600 and press 9.
Lifetime Support
For as long as you own an MPI system, MPI Metal Control Experts are on-call to provide technical support regarding installation, start-up, optimization, and testing needs for your entire metal control system. We will even assist with your non-MPI brands.
Education
You have the right to understand the technology you are buying, including the alternatives. We pledge a continuous focus on delivering customer education that empowers you with the information needed to select what is best for your application.
Reliable Delivery
Over the last 10 years, 99% of our shipments have been delivered on or before our promise date. If you need a product before our quoted lead time, let us know and we will do everything we can to make it happen.
Fair Prices
We are committed to providing premium products at the best value. If you receive a competitive quote with a lower price for an “apples to apples” product, we will match it – plain and simple.