MPI Promise

You can choose MPI with complete confidence, knowing that we stand behind our products and offer the industry’s best policies and guarantees to ensure doing business with MPI is easy and risk-free. The MPI Promise is like a benefits package that starts the moment you first speak with us and extends long after your equipment installation. When you do business with MPI we promise:

	Complete Satisfaction Our equipment will achieve the results for which they were designed and manufactured. If you encounter any issue, we will make it right. Family owned and operated since 1981, we stand behind our products and treat our customers like part of the family.		Lifetime Support For as long as you own an MPI system, MPI Metal Control Experts are on-call to provide technical support regarding installation, start-up, optimization, and testing needs for your entire metal control system. We will even assist with your non-MPI brands.
	Education You have the right to understand the technology you are buying, including the alternatives. We pledge a continuous focus on delivering customer education that empowers you with the information needed to select what is best for your application.		24/7 Service 2nd or 3rd shift need support? Our 24/7 service line connects you directly with an on-call MPI Expert. Call the main line at 1.248.887.5600 and press 9.
	The Best Quality Our products are built with the best available designs, materials, and workmanship to deliver the best metal control results for your application. From concept to final product, we design our equipment to the highest standards, with the lowest total cost of ownership.		Reliable Delivery Over the last 10 years, 99% of our shipments have been delivered on or before our promise date. If you need a product before our quoted lead time, let us know and we will do everything we can to make it happen.
	The Chief Our head honcho REALLY cares about your experience with MPI. If you have any feedback you’d like to share, here is your open invitation to contact Kyle Rhodes, our Vice President of Business Development, at: rhodes@mpimagnet.com.		Fair Prices We are committed to providing premium products at the best value. If you receive a competitive quote with a lower price for an “apples to apples” product, we will match it – plain and simple.

MPI Customer Bill of Rights

To assure you that choosing MPI can be done with complete confidence, we stand behind our products with the industry’s best policies and guarantees that make doing business with MPI easy and risk-free. The MPI Customer Bill of Rights is like a benefits package that starts the moment you first speak with us and extends long after your equipment installation. When you do business with MPI we guarantee your rights to…

Complete Satisfaction
Our equipment will achieve the results for which it was designed and manufactured. If it does not, we will make it right. Family owned and operated since 1981, we stand behind our products and treat our customers like part of the family

Lifetime Support
For as long as you own your product, MPI Metal Control Experts are on-call to provide technical support regarding installation, start-up, optimization, and testing needs for your entire metal control system. We will even assist with your non-MPI brands.

Education
You have the right to understand the technology you are buying, including the alternatives. We pledge a continued focus on education that empowers you, the customer, to have the facts to select what is best for your application.

24/7 Service
2nd or 3rd shift need support? Our 24/7 service line connects you directly with an on-call MPI Expert. Call the main line at 1.248.887.5600 and press 9.

The Best Quality
Our products are built with the best available designs, materials and workmanship to provide the best metal control results in your application. From concept to the final product, we design our equipment to the highest standards with the lowest total cost of ownership.

Reliable Delivery
Over the last 10 years, 99% of our shipments have been delivered on or before our promise date. If you need a product before our quoted lead time, let us know and we will do everything we can to make it happen.

Change or Trade-Up
We understand that production requirements change and sometimes, you just wish you had ordered that extra option after your product is installed. For example, you just installed your quick-clean design but should have ordered a self-clean design. No problem, just let us know and we will work it out.

Fair Prices
We are committed to providing premium products at the best value. If you receive a, competitive quote with a lower price for an “apples to apples” product, we will match it – plain and simple.

The Chief
Really, our head-honcho cares about your experience with MPI. If you have any feedback you’d like to share here is your open invitation to contact our Vice President of Sales & Marketing, Kyle Rhodes – rhodes@mpimagnet.com.