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MPI Customer Bill of Rights

To assure you that choosing MPI can be done with complete confidence, we stand behind our products with the industry’s best policies and guarantees that make doing business with MPI easy and risk-free. The MPI Customer Bill of Rights is like a benefits package that starts the moment you first speak with us and extends long after your equipment installation. When you do business with MPI we guarantee your rights to…


Complete Satisfaction Complete Satisfaction
Our equipment will achieve the results for which it was designed and manufactured. If it does not, we will make it right. Family owned and operated since 1981, we stand behind our products and treat our customers like part of our family.
Lifetime Support Lifetime Support
For as long as you own your product, MPI Metal Control Experts are on-call to provide technical support regarding installation, start-up, optimization, and testing needs for your entire metal control system. We will even assist with your non-MPI brands.
Education Education
You have the right to understand the technology you are buying, including the alternatives. We pledge a continued focus on education that empowers you, the customer, to have the facts to select what is best for your application.
24/7 Service 24/7 Service
2nd or 3rd shift need support? Our 24/7 service line connects you directly with an on-call MPI Expert. Call the main line at 1.248.887.5600 and press 9.
The Best Quality The Best Quality
Our products are built with the best available designs, materials and workmanship to provide the best metal control results in your application. From concept to final product, we design our equipment to the highest standards with the lowest total cost of ownership.
Reliable Delivery Reliable Delivery
Over the last 10 years, 99% of our shipments have been delivered on or before our promise date. If you need a product before our quoted lead time, let us know and we will do everything we can to make it happen.
Change or Trade-Up Change or Trade-Up
We understand that production requirements change and sometimes, you just wish you had ordered that extra option after your product is installed. For example, you just installed your quick-clean design but should have ordered a self-clean design. No problem, just let us know and we will work it out.
Fair Prices Fair Prices
We are committed to providing premium products at the best value. If you receive a, competitive quote with a lower price for an “apples to apples” product, we will match it – plain and simple.
Expert Support Before the Sale Expert Support Before the Sale
Our focus on education is not just for you, the customer. We also focus on continuous internal training to ensure we have the most competently trained product and application experts available. As your guide through the product selection process, our qualified team is ready to listen ensuring you select the right product and options for your application. For fast, expert help:
Call: 1.248.887.5600
Live Chat: M-F 8:30am-5pm EST
The Chief The Chief
Really, our head-honcho cares about your experience with MPI. If you have any feedback you’d like to share here is your open invitation to contact our Vice President of Sales & Marketing, Kyle Rhodes –

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